Why is the scroll map not loading in etracker?

by Katrin Nebermann

With the etracker scroll analysis, you can evaluate at page level exactly how far your visitors scroll, how many of them see content “below the fold”, and how the scrolling behavior differs depending on page content, page type, end device or campaign origin.

Such findings help you to evaluate and optimize your content, layout and design in a targeted manner – which is exactly what our scroll analysis is designed for.

Note: The use of the scroll map in conjunction with a single-page application is not recommended.

But what can you do if you get the following error message instead of the scroll map?

Reasons for this error message may be:

• The etracker tracking code is not correctly integrated
• The website’s content security headers prevent the website from being embedded in an iFrame

The website’s content security headers are usually set too strictly, but this can be adjusted by a website admin. We have created instructions for this here.