All Prices plus VAT, minimum contract duration 12 months, licence fee payable in advance. When activating the raw data export additional SFTP server fees apply. The hit quota includes measured page views and events as well as external campaign redirects, except for the autom. scroll measurement. Viewed product detail pages are only counted as one hit each, although associated with a page view and eCommerce event.
Can I book my etracker licence only after the end of the trial period?
No, you can already book your etracker licence during the trial period. Of course, the term of your booked license will only begin after the end of your trial period. Simply follow these steps.
What do I do if I need a written offer from etracker?
If you need a written offer for an etracker licence, please contact our Customer Service: email@example.com.
Is there a set-up fee?
Only for individual configurations as well as the setup of client systems with multiple accounts, additional fees may apply. We will show these – if applicable – transparently in the offer
Do I have to cancel my test?
No. You can use etracker Analytics Enterprise, etracker Optimiser Basic and Signalize Premium for 30 days free of charge without providing payment data and without any obligation. At the end of the trial period you can choose the tariff that suits you best. A cancellation is not necessary. An upgrade to a paid edition must be explicitly ordered by you.
Can I use one etracker account for several websites?
An account also defines an access account for reporting and combines all settings and reports for one website and/or app. An account is always assigned exactly one account ID, which is found in the individual tracking code that is integrated into the source code of the websites or the app. All interactions measured via the tracking code with the unique ID are assigned to the respective account, regardless of the associated main or sub-domain.
In principle, it is therefore possible to collect the data of several web presences in a common account. However, this usually makes the individual evaluation of each website via filters very difficult and sometimes even impossible.
We therefore recommend using separate accounts for independent websites. On the other hand, internal areas, stores or blogs directly linked to a website should be recorded within one account in order to analyze the related visits and click paths. Analyses across several websites or accounts can be created via our reporting interface, for example in MS Excel.
What does the “Multi Website Management” function in the Enterprise Edition mean?
If a company or agency manages several etracker accounts, these can be linked together as multi-clients. In this case, additional accounts, so-called clients, are assigned to one account and a single sign-on can be used to switch to the client accounts without having to log in and out again. This is independent of the invoice receipt, which can be defined individually for each account.
Can different users be assigned different rights?
Yes. An unlimited number of users can be added to an etracker account. These are divided into a main user and co-users. Authorization profiles or roles can be used to assign the respective rights to each individual user. If different accounts are assigned to one account as clients (so-called Multi Website Management), it is also possible to define for each user which of the clients can/may be accessed.
What are the advantages of an account collection?
If an organisation uses several accounts, when using the Enterprise Edition these accounts can be assigned to a so-called account collection, for which a collected invoice is automatically created. A decisive advantage is that the tracking request quota is defined globally for the account collection and the price calculation is based on this. With multiple accounts, this results in a considerable price advantage compared to single licensing. In addition, the bundling of the contingents creates additional flexibility. The assignment of accounts to account collections only affects billing. The multi-client function also enables a single sign-on here.
What happens if my quota of tracking requests (hits) is exceeded?
No problem. Tracking requests (hits) exceeding the booked contingent will be invoiced according to the overflow rule agreed upon at the time of booking. The booked contingent can be increased at any time.
Are there cancellation periods?
Yes. If you should come to the conclusion that etracker is not the right analytics platform for your online business, you can easily cancel your contract up to four weeks before the end of the service period. Cancellation is not necessary at the end of the trial period or free service periods.
How long is the contract period?
All etracker tariffs with costs run for at least 12 months. Two-year and three-year terms are also possible. We offer a 10% discount on the two-year and 20% on the three-year term if paid in advance.